CUSTOMERS & SUPPORT
Every customer, every conversation, one record.
PPPoE, static and hotspot accounts, a self-service portal, messaging and tickets — all on the same customer record.
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One record from lead to loyal customer.
Every interaction — the first enquiry, the account setup, a portal payment, a broadcast message, a support ticket — is attached to a single customer record.
Lead captured with source
Account created on a plan
Portal login sent to customer
Message or broadcast delivered
Ticket raised and resolved
One record, any connection type.
A subscriber account works the same whether the customer connects via PPPoE, a static IP or a hotspot voucher. Plans, billing, messaging and tickets apply to every type.
PPPoE
Username and password authentication with speed profiles managed by RADIUS.
Static IP
A fixed IP address bound to the customer's device or router.
Hotspot
Voucher or time-based sessions sold through the captive portal.
From first enquiry to happy renewal
Every account type in one list.
PPPoE, static IP and hotspot subscribers sit in the same table with the same fields. Filter by plan, status, location or connection type.
- PPPoE, static and hotspot accounts
- Lead capture and one-click conversion
- Custom fields and subscriber documents
- Location and coverage tracking
Let customers help themselves.
Subscribers check their balance, view invoices, make payments and raise tickets from a branded self-service portal — without calling you.
- Balance and invoice history
- Online payments from the portal
- Ticket creation and status tracking
- Branded with your logo and colours
Message everyone or anyone.
Send SMS, WhatsApp and email to individual subscribers or broadcast to filtered segments. Templates keep messages consistent across your team.
- Broadcast to all or filtered groups
- SMS, WhatsApp and email channels
- Reusable message templates
- Delivery tracking per message
Resolve tickets with the full history in view.
Every ticket is linked to a subscriber record with their plan, balance, devices and past interactions. No switching between systems.
- Tickets linked to subscriber accounts
- Full subscriber context in every ticket
- Escalation rules and assignment
- Resolution time tracking
Update thousands of accounts at once.
Import subscribers from a CSV, reassign plans in bulk, broadcast a message to a segment or export everything for your accountant.
- CSV import with validation and preview
- Bulk plan and status changes
- Segment-based broadcast messaging
- Full CSV and JSON export
Customer capabilities
- Subscriber accounts
- PPPoE, static and hotspot types
- Lead management and conversion
- Self-service portal
- Branded portal design
- Balance and invoice viewing
- Online payments from portal
- SMS messaging
- WhatsApp messaging
- Email notifications
- Broadcast messaging
- Message templates
- Ticket management
- Ticket escalation
- Subscriber documents
- Location tracking
- Bulk import and export
- CSV and JSON export
- Custom fields
Works with
Messaging
- SMS gateways
Portal payments
- Stripe
- Paystack
- Flutterwave
- Mobile money
Your systems
- REST API
- Webhooks
- CSV import and export
Frequently asked questions
Can subscribers see their own invoices and balance?
Yes. The self-service portal shows balance, invoice history and payment options. Subscribers can also raise support tickets.
Can I send bulk messages to subscribers?
Yes. Broadcast to all subscribers or filter by plan, status, location or custom criteria. Messages go via SMS, WhatsApp or email.
How are tickets linked to subscribers?
Every ticket is attached to a subscriber record. The agent sees the subscriber's plan, balance, devices and past tickets without leaving the ticket view.
Can I import subscribers from another system?
Yes. The import wizard accepts CSV files with subscriber details, plans and balances. Mismatches are flagged for review before any records are created.
Is the portal branded to my ISP?
Yes. The portal shows your logo, colours and company name. Subscribers see your brand, not ours.
Does a PPPoE subscriber look different from a hotspot subscriber?
No. Every subscriber has the same record regardless of connection type. Plans, billing, messaging and tickets work the same for PPPoE, static and hotspot accounts.